Core Responsibilities :
- Work directly with customers to provide services and help resolve problems in BAU operations
- Diagnose and troubleshoot technical issues & manage cases, requests and enhancements using internal tools and processes, while making sure of detail extensive description to issues logged
- Deployment of service releases, patches, requests and customisations
- Problem determination, workaround resolution, root cause analysis, major incident management
- Configuration and troubleshooting of Linux based servers
- Troubleshooting of issues related to Windows services and Active Directory infrastructure
- Understanding varied network and server infrastructures to deploy web applications
- Properly escalate unresolved issues to appropriate internal teams
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Creation and distribution of knowledge and information with other team members and the company
- Providing assistance and cover for other team members where required
Essential Skills, Experience and Qualifications :
- B.Tech / B.E. in Computer Science or Information Technology
- Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal
- Must understand Enterprise Architecture & Networking
- Hands-on experience with Windows, Linux, Mac OS environments & Familiarity with remote desktop applications
- Experience of setting up & working with Docker
- Ability to probe into issues using logical questions
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Ability to understand the logic flow of programming
- Practical experience of Linux & Windows Server, LAMP stack and networking
- Familiarity with PHP/Python based applications
Desired Skills :
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Notes :
Travel: During your employment, you are expected to travel or work out of an alternate city other than your base location. The expected travel is up to 9 months in a year. The candidate should be flexible and open to travel. The Reimbursement policy is applicable for the work travels.
Saturday, August 15, 2020
Lucideus Technologies - Technical Support Analyst - Linux/Windows Server (3-6 yrs) (Lucideus)
