Job Description:
- Core skills and competencies including Customer Relations, Troubleshooting,, Data Analysis, Problem Solving, Effective Communication, Business Acumen, and Technical Aptitude.
- Research and identify solutions to software, Diagnose and troubleshoot technical the issue reported by customer.
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Required to work in US/UK shifts (24x7)
Skills required:
- BS in computer science or engineering degree or a related field or equivalent work experience required.
- 3-5 years of experience in Technical Support with more than 2 of those years in Drupal and related technologies.
- Should have worked on components and integrations
- Experience with technologies such as Drupal, Perl, CSS, JavaScript, XSL, XML, HTML, PHP.
- Experience in a data driven metrics environment and a commitment to process improvement and operational excellence.
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding and demanding multi-national customer base.
Tuesday, September 22, 2020
L2 Support Engineer - Drupal (3-5 yrs) (BB Works India)
