Job brief :
- Design, Develop & Unit Test feature enhancements for Clients' Enterprise ADNS platform releases in accordance with the established development processes, high software quality standards and as per the release plans.
- Collaborate with an Agile team of distributed software engineers, architects and customer support engineers to plan, design, develop, test, and maintain client's core platform.
- Help collect and analyse user requirements, convert them to product feature enhancements, and contribute towards defining executable project plans.
- Research the latest trends and developments in business process transformation space. Drive innovation through rapid prototyping and iterative development.
- Participate in code, solution and software architecture reviews.
- Delight the customers by investigating, isolating and resolving critical customer issues in a timely and efficient manner.
- Guide and mentor junior software engineers on latest technologies and software development best practices.
Required Skills :
- 6 + years of solid customer support experience with software products built using LAMP stack (Linux/Unix, Apache, MySQL and PHP).
- Experience in investigating and troubleshooting issues for n-tier, distributed, high performance web and mobile applications, deployed in Cloud environments is a must - AWS preferred.
- Proven analytical, problem-solving skills with a strong - Customer First- attitude and laser sharp focus on - Customer Success-
- Working knowledge with customer support systems and tools like ZenDesk, HubSpot, JIRA etc.
- Programming experience in PHP/ Java/Perl/ Python is preferred.
- Working knowledge with databases, particularly MySQL, ReactJS based UI applications and REST APIs is highly desirable.
- Experience in supporting highly customizable, data intensive and AI/ML powered SMART systems would be huge plus.
- Excellent verbal and written English communication skills
- BS or MS in Computer Science, Engineering, or relevant field.
Sunday, February 14, 2021
Product Engineer - Customer Support (5-7 yrs) (gowinsearch)
