Position Summary - Tier-3 Software Support Developer
Job Description :
- In this exciting position, you will provide the highest level of technical support for video, data feeds and professional-team analysis software. We are looking for drivers of excellence: Highly skilled problem-solvers, who in addition to resolving issues, will lead through disseminating knowledge throughout our global organization, and sharing best practices.
- You will work with a range of technologies: Those that have supported our clients for years, and those at the leading edge of the sports software industry.
- We are looking for developers who find a creative outlet through problem-solving. Who are team members first. Who enjoy learning as much as teaching. Who embody the mission of serving clients.
- The support provided by individual engineers requires broad technical knowledge and benefits from specializing in one or more technologies.
- The Tier-3 engineering team diagnoses and solves technical issues at 3rd level of software support, escalates to other internal teams, and at times, collaborates with external providers.
- The Tier-3 support team provides technical assistance and remote troubleshooting as part of a global 24/7/365 support organization.
- The Tier-3 team detects, investigates, recreates and resolves problems. The team tracks defects through internal systems, sets up test environments to reproduce issues, tests solutions and implements the solutions.
- The Tier-3 Team mentors Tier-2 and Tier-2 support teams, and updates technical documents for internal and public use.
- Tier-3 engineers work closely with other systems analysts, developers, sports subject matter experts and product owners to improve customer satisfaction.
Required :
- A minimum of 3 - 5 years in similar experience is required. Experience with API support/development is highly desirable.
- Previous experience working with some, but not all, of these technologies: Microsoft SQL Server, Oracle PL/SQL, Microsoft. NET Framework, IIS 7, SCCM and Virtual servers, Windows & Linux environments, Java, Perl, Node, C#, PHP, JavaScript, AWS developer associate skills, Scripting: batch, VB, PowerShell.
- Strong technical background in writing SQL queries is mandatory.
- Due to the nature of when sports take place, there may be times when the candidate will need to be available during after-hours.
