Job Description :
- We are looking for a seasoned application support engineer with Full Stack Web dev/support experience. Your primary responsibility will be to provide application support and monitoring of SaaS products. You will play the role of an expert in SaaS products and technologies in troubleshooting production issues and also provide timely and effective communication to customers.
- As the company grows we will need to bring in application engineers at different experience levels.
Responsibilities :
- Troubleshooting and solving technical issues including providing code fixes.
- Handle incoming customer support cases and manage end-to-end triaging.
- Perform application maintenance activities as needed.
- On-call rotation for monitoring and resolving production issues.
- As a 24x7 function, support team requires engineers to work in shifts.
- Participate in global follow-the-sun handoffs.
- Develops knowledge articles or runbooks based on the resolution of issues.
- Continuously develop technical and other skills in supporting SaaS products.
- Proactively look for opportunities to address technical or process gaps.
Requirements :
- BE, MCA degree in Computer Science or related field.
- Strong written and oral communication skills.
- A flexible, can-do attitude with a willingness to compromise and aptitude for learning.
- Experience in coding, implementing, and/or supporting SaaS products or cloud applications.
- Over 5 years of excellent experience working in a core technical area such as LAMP, PHP, Python or Java along with a good working knowledge of SQL.
- Familiarity with RESTful JSON web services and troubleshooting third-party integrations/APIs.
- Nice to have an understanding in - Golang, iOS, Android, AJAX, REACT or other UI frameworks and Linux/Unix environments.
Benefits :
Here is a glimpse of some of the benefits we offer :
- Competitive Salary
- Medical insurance & Accidental insurance to keep you and your family healthy.
- Possibility to travel around the world for seminars and learning on the latest technologies in the industry.
- Great team to work with exposure in the best technologies in the industry.
- The company is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.
