Desired Skills :
- BS in computer science or engineering degree or a related field or equivalent work experience required.
- 5-7 years of experience in Technical Support with more than 3 of those years in Drupal and related technologies within enterprise level, mission critical software support/SaaS environment.
- Experience with technologies such as Drupal, Perl, CSS, JavaScript, XSL, XML, HTML, PHP.
- Experience in a data driven metrics environment and a commitment to process improvement and operational excellence.
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding and demanding multi-national customer base.
Core Duties:
- Core skills and competencies including Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Acumen, and Technical Aptitude.
- Strong process and workflow analysis skills to determine where and how to introduce optimizations or reduce the amount of manual work.
- Strong ability to prioritize and multi-task in a fast-paced environment.
Wednesday, October 28, 2020
L3 Support Engineer - Drupal/PHP (5-10 yrs) (Pearl Consulting)
