Desired Skills :
- BS in computer science or engineering degree or a related field or equivalent work experience required.
- 7+ years of experience in Technical Support with more than 3 of those years in Drupal and related technologies within enterprise level, mission critical software support/SaaS environment.
- Experience with technologies such as Drupal, Perl, CSS, JavaScript, XSL, XML, HTML, PHP.
- Experience in a data driven metrics environment and a commitment to process improvement and operational excellence.
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding and demanding multi-national customer base.
Core Duties:
- Core skills and competencies including Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Acumen, and Technical Aptitude.
- Ability to define and execute high level technical strategies
- Strong process and workflow analysis skills to determine where and how to introduce optimizations or reduce the amount of manual work.
- Strong ability to prioritize and multi-task in a fast-paced environment.
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