Experience Required :
Should have at least 2 years experience on any Dialer. Preferred dialers : Aspect, Vici dial, Cosmocom, etc."
1. Supervise, Design, Installation and Operation of Dialer system.
2. Day-to-Day CIM management (Agent, Campaign, Report, Recording & Problem Management)
3. Dialer Performance Optimization
4. Work closely with the Operations/WFM to understand strategy for programs.
5. Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel.
6. Perform daily checklist and review of logs generated by CIM systems.
7. Adhere to QMS and ISMS Policies and Procedures. "
Technical Skills Desired :
1) Linux,
2) SQL,
3) PHP,
4) MS-office
5) WINDOWS - XP, 7,10"
Management Skills :
1. Good Team Player
2. Should be proactive in learning and taking initiatives
3. Excellent time management
4. The ability to handle pressure and meet deadlines
5. Very Good English Communication Skills and good E-mail Etiquettes"
Monday, February 22, 2021
Dialer Engineer - Linux/SQL (2-4 yrs) (Tech-Soul)
