Role Purpose :
The Solutions Engineer should be able to provide technical, functional, and subject matter expertise. Research and diagnose the customer data in order to provide them a great experience and add value throughout their lifetime.
Responsibilities :
- Provide technical, functional, and subject matter expertise to company's Solution Engineers
- Create a detailed analysis for customers, outlining their problems, opportunities and solutions.
- Drive project in coordination with different teams and track progress, resolving problems; publishing progress reports; recommending actions.
- Extract, interpret, evaluate and interrelate data to develop integrated business analysis and projections, which is to be incorporated into the business strategic decision-making
- Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Actively participate in the implementation of approved changes in process/product and/or customers.
- Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Manage prospect testing experience by submitting batch upload processing, coordinating with operations and also working out scope and requirements with operations.
- Nurse customer accounts to support speedy implementation and ensure healthy conversion rates.
- Develop a clear understanding and address issues of key account needs.
Experience and Qualifications :
- Bachelor's Degree in an appropriate field of study or equivalent work experience
- Advance Microsoft Office skills, specifically Microsoft Excel
- Basic technical knowledge about programming languages, mobile operating systems (iOS & Android)
- Minimum working experience : 3 years
Nice to have : good understanding of technical knowledge, including programming/scripting languages (Java, C/C++, .NET, PHP, Perl, Java Script, - ), operating systems (Unix, Windows), mobile operating systems (iOS, Android)
- SDK/Web technology
- Customer-facing role with product support for 2+ years
Analytical Skills :
Key Characteristics and Attitudes :
- In a recent global survey these attributes were valued in all locations and functions - we firmly believe in hiring for attitude as well as skill.
- Friendly and supportive
- Adaptable and flexible
- Articulate and persuasive
- High IQ and EQ
- Curious and coachable
- Commercially Aware
- Resilient and tenacious
- Big picture and the detail
Friday, October 02, 2020
Solutions Engineer - Product Support (3-10 yrs) (Scope Consulting)
