About TO THE NEW :
TO THE NEW Pvt. Ltd. is a new-age Digital Technology Services Company providing digital transformation and product engineering services to ISVs, Consumer Internet, and Fortune 500 companies across the globe. We design and build digital platforms and products with Cloud and Data at the focal point.
TO THE NEW is amongst the fastest-growing technology companies globally with a CAGR of 50% since 2017. Established in 2008, our passionate team of 1400+ - Newers- is spread across delivery centres in New Delhi, Dubai, and New Jersey. TO THE NEW has been a consistent winner of the - Great Place to Work- award since 2015 and ranked #47 in the top 100 companies in India to work for in 2019.
We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here.
Key Responsibilities :
1. Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres.
2. Provide second level contact to customers and respond to reported issues within the agreed SLA's and act as a shift lead for team handling first level of support.
3. Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments.
4. Automation of various processes using configuration management tools like Ansible, Chef, etc. or scripting using Python, Perl, Bash, etc.
5. Augment the DevOps team to perform break/fix tasks on customer's cloud infrastructure after due diligence and discussion with the requisite stakeholders.
6. Become the primary point of contact for customers and participate in regular cadence calls for business improvement.
7. Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise.
8. Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration, etc.
9. Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved.
10. Setup, deploy and manage applications on different cloud platforms as per customer need.
11. Utilize excellent customer service skills and exceed customers- expectations.
12. Innovate and actively look for improvements in overall infrastructure, performing critical PoC's for improving customer experience & improved stability of the cloud infrastructure.
13. Troubleshooting system and network problems and diagnosing and solving system issues;
14. Setting up new users' accounts and profiles and dealing with password issues;
15. Rapidly establishing a good working relationship with customers and other professionals.
16. Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK.
Must-Have :
1. B.E/B.Tech/MCA, with at least 4 years- experience in managing infrastructure.
2. Experience working in 24x7 Support Environments on help desk tickets.
3. Experience with Linux servers in virtualized environments.
4. Experience in managing infrastructure for public-facing PHP or Java web-applications.
5. Strong experience with Web server like nGinx, Apache.
6. Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl, etc.
7. 6 months in AWS Administration experience.
8. Experience in monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog, etc.
9. Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow, etc.
10. Experience in creating process documents for help desk support.
11. Effective written and verbal communication skills.
12. Willing to work in 24*7 rotational shift job.
Good to have :
1. Experience on Docker, Kubernetes, etc.
2. Experience with configuration tools like Chef, Puppet or Ansible.
3. Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker, etc.
4. Administration experience on AWS.
5. Certifications in RHEL, AWS or Microsoft Azure
Monday, October 05, 2020
TO THE NEW - Senior Cloud Operations Engineer - AWS/Google Cloud Platform (3-6 yrs) (TO THE NEW Pvt. Ltd.)
