The Opportunity :
You will be the lead of an India-based team responsible for successfully managing survey projects from start to finish on behalf of global customers.
Responsibilities of a Team Lead include :
- Advanced knowledge of market research and survey programming software's such as Decipher, Qualtrics, Confirm IT, Nebu, Dimensions, etc.
- Lead and manage a team of 5+ programmers and 2+ QA
- Teaching, training, and mentoring new hires on programming, quality assurance, client communication, expectation management, and other operational skills.
- Take part in team hiring and help build a strong team to support global operations.
- Maintain team motivation and career development of employees.
- Define the details related to the project execution, like timeline, resource requirements and allocations, and any potential roadblocks such as survey length and respondent fatigue
- Workload assessment, work allocation.
- Participate in the decision of approving exceptions in the regular processes
- Offer technical consultancy on complex requests.
- Lead internal initiatives and support the development and implementation of internal process improvement.
- Work closely with internal PM teams and external clients to ensure that all projects can be scheduled and delivered
- Identify technical opportunities and suggests development plans
- Help maintain and improve the company's service and operations quality standards
- Maintain and uphold all efforts related to respondent experience and offer recommendations for survey design improvement directly to customers
Qualifications :
- You have graduated from University or you already have work experience in the online market research environment, programming, and/or web development.
- Advanced knowledge of survey programming software with at least 3 years of solid experience (Decipher, ConfirmIT, Qualtrics, Nebu, Dimensions, etc.)
- Management style that fosters a team environment with prior experience of managing a team of 2 or more staff
Good verbal and written language skills for English (required)
- Solid Knowledge in any of the following is a must: CSS, XML, Javascript, SPSS
- Good knowledge in any of the following: PHP, Python, Java, HTML+ / HTML5, ASP, JSP, ActionScript, Conjoint / Maxdiff, Dashboard
- Proficient with MS-Office (Word and Excel)
- Must be detail-oriented with an eye for quality
- Must be able to prioritize projects effectively, work independently, and adhere to strict deadlines
- Capable of working in a fast-paced and dynamic environment under strict deadlines
-Good interpersonal skills and team management skills
- Ability to work in a multicultural environment
- Innovative thinking (outside the box thinking & offering alternative approaches to problems/needs, etc.)
- Flexible, proactive, and hands-on approach with a can-do attitude
- Solutions-oriented
- Occasional travel to the relevant offices for business purposes
Tuesday, December 15, 2020
LUCID - Team Lead - Programming & Hosting (5-10 yrs) (LUCID)
