Key Responsibilities :
- Provide operations support to all our clients at various locations
- Ability to read and write programming code and detect issues
- Ability to read, write and execute queries on the database
- Understanding of the build and configuration management process.
- Provide solutions to clients based on API products
- Take ownership of the file interfaces (incoming/outgoing)
- Respond to alerts raised for any system failures.
- Willing to handle Issues during non-working hours and should be ready for weekend support
- Able to work independently and in a team and should have a can-do attitude
- People and client management
- Handling client calls/queries effectively
- Assist business departments in technical discussions
- Regular status update to the reporting manager
Requirements :
- Hands-on development experience including Exposure to app servers.
- Knowledge of Java/PHP/GoLang.
- Working knowledge of web / online payments through various instruments like credit card /debit card / net banking/cash cards / Visa / Master Card preferred.
- Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
- Hands-on knowledge of AWS
- Understanding of basic cloud, infrastructure, and network concepts
- Excellent communication skills to support clients across the globe
- Strong in technical analysis, support services, and troubleshooting
- Possess an analytical approach and should be able to do root cause analysis
- Experience in working on a support role
- Willing to work in rotating shifts.
Tuesday, November 17, 2020
MatchMove - Technical Support Engineer - Java/AWS/Golang (3-8 yrs) (MatchMove)
