About Plus91 Technologies :
At Plus91, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Plus91 Technologies is a Healthcare Technology Company. We create and implement Electronic Medical Record, Lab and Hospital Information Management, and Healthcare Analytics products for Clinics, Labs, Hospitals and Wellness Programs. We strategize and manage Digital Marketing Solutions for Healthcare Providers and Healthcare Value chain Stakeholders.
Plus91 and its Leadership are considered influential in the Digital Health IT space and are seen as a leading innovator internationally.
Plus91 Technologies is always on the lookout for bright and innovative talent to help us reach our business and your personal goals. In case you think this role with us fits your liking and you think you can fit into our hands-on and go-getting culture do contact us.
Job Description :
This is an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to a dedicated and friendly team. Our Information Technology team is seeking a talented Software Support Executive to support our international clients. You will provide support over the phone and chat using remote tools while also performing hands-on support and system deployments for our users. You will also triage and route tickets while escalating important issues to other teams as needed.
As the initial point of contact for most IT customers, this is a highly visible position, so you will need excellent customer service skills and the ability to communicate clearly with non-technical users.
Plus91 Technologies delivers an atmosphere where you can be challenged and inspired every day if you excel in a creative, interactive workplace. And there is no limit to what you can do here if you enjoy the freedom to bring innovative, insightful ideas to the table.
Key Responsibilities :
- Assess the nature of the issue and assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
- Maintain a log of product issues and conveys customer feedback to product development staff
- Interact with customers to help troubleshoot and resolve complex product problems or issues
- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
- Track and document inbound support requests and ensure proper notation of customer problems or issues
- Document problems and solutions to training lower-level support on how to properly address customer or product problems
- Communicate with the product development department to improve on the current design or to identify possible problems with the design
- Stay abreast of current technology in products, design changes, and new products offered
- May travel to client site in order to resolve complex customer and product issues
Candidate Profile :
- Strong Communication skills
- You must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
- Ability to cope under pressure and prioritise work accordingly.
- Willingness to travel to the client location.
- Project management experience will be a distinct advantage.
- Support Experience - You have 1 to 3 years of experience operating in Product Support/Technical Support teams, offering application/software support for PHP based platforms running on Cloud Architecture Linux Servers
Sunday, January 10, 2021
Plus91 Technologies - Application Support Executive - Troubleshooting (1-3 yrs) (Plus91 Technologies Pvt Ltd)
