Job Requirements for Assistant Manager - Internal Apps :
- 9-12 years of experience in Management with the responsibility for daily transactions and analysing internal and external projects for application development.
- Must have knowledge of IVR & CTI applications design, development and support on Avaya Voice Portal (AVP), Avaya Dialog/Orchestration Designer (AAOD), POM, AWC, Avaya Dialler, etc.
- Worked on Architecture design, Solution proposals, RFPs, Reporting, Deployment and Implementation, SOW, LLDs & HLDs
- Knowledge of application development with different platforms like VXML/CCXML/ASR/TTS/Avaya Breeze/VoiceBot
- Experience in REST/JSON/SOAP/XML technology-specific Web services design, development and implementation.
- Responsible for maintaining applications designed on various tool like JAVA, .Net, PHP, CTI and IVR applications
- Use of Google API's for social media integration and development.
- Experience in Resource hiring, conducting interview and bringing resource on board.
- Must have strong communication skills and knowledge of Change Management System.
- Experience in team building, career planning and customer relationship.
- Experience in designing call flows on MS Visio
- Knowledge to Protocols like TSAPI, JTAPI, HTTPS, HTTP, MRCP, SSL, SMTP, TCP, FTP, etc.
- Experience with WebSphere/Tomcat, Eclipse, Net Beans, Visual studio required
- Exposure of C, C++, JAVA, ASP.NET, C#.NET, IVR Technology, threading, WCF, Angular JS
- Understanding, anticipating, conceptualizing and documenting custom requirements for integrating Avaya Solutions.
- Designing of various CTI applications, Integration and Screen pop from various domains like Contact Center.
- Experience with CRM integration for Computer Telephony (CTI).
- Well versed knowledge of MS SQL, Oracle, MySQL, Toad, writing Queries, Stored Procedure, and Query Optimization.
- Well versed with Reporting solutions including Cognos, CMS, Web IVR reports and customization as per business requirement.
- Extensive experience on Client-Server and Web based architectures.
- Experience with high performance, high availability environment required
- Knowledge of Contact Center environment and work flows
- Troubleshooting and support on deployed solutions/applications.
