Position: CMDB - Configuration Management Database.
Location: Hyderabad,
Job Description :
Must-Have :
- Administration, support and development of tools used by Configuration Management Service: BMC Atrium CMDB (CMDB)
- Support CMDB Attribute Completeness
- Collaborating with local subject matter experts to troubleshoot issues with scanning systems
- Participating in the Identification, analysis, and proof of concept of new solution and technology options as required by Configuration Management
- Development of Integration between different services to CMDB
- Analyzing and troubleshooting problems as required by Configuration Management
- Experience with designing interfaces and working with third-party APIs, Restful Webservices, SDKs, etc.
- Ensuring and Supporting documentation and publication of needed information by Configuration Management Team
- Recommending Improvements for CMDB and Discovery
Good-to-Have :
- Intermediate knowledge of industry-based standard configuration management tools i.e. (BMC or ServiceNow).
- Good knowledge of BMC Remedy Development (AI, Filters, Reconciliation, Active Links, etc.)
- Intermediate knowledge of Java and PHP
- General knowledge and debugging capability of Windows and Linux operating System (Shell scripting / Python on Linux & Power Shell / WMI on windows)
- General knowledge of any ETL Tools (Pentaho, Informatica, SSIS, etc.)
- System Administration experience in a large distributed infrastructure
- General knowledge of relational database i.e. Oracle
- Good understanding of ETL methodology
- Good Understanding of ITIL methodology
- Good knowledge of programming concepts
- Knowledge of the telecommunication industry is an asset
- Excellent command of the English language
Role descriptions :
- Supporting the Configuration Management Service in cooperation with Service Operations Manager to ensure that all Sites and Service-related CIs are correct, complete, and up to date, this task requires close cooperation with configuration management and other teams
- Participate actively in Configuration Management meetings, Supplier meetings,
- Planning, and Strategy discussions within Configuration Management areas
- Check CMDB is functioning correctly and troubleshooting issues
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